Shipping and Delivery
Last updated: [DATE OF UPDATE]
1. Couriers and delivery methods
Le Vigne uses the following couriers for its deliveries:
- GLS — a leading courier service for Italy and the EU
- BRT (Bartolini) — secondary courier service for Italy
The choice of courier is at Le Vigne’s discretion. Products in the Wine category are shipped exclusively in special reinforced bottle packaging.
2. Order processing times
Orders are dispatched within [X working days] of payment confirmation. For wine orders placed on the basis of a quotation, the timeframe begins from confirmation of the accepted quotation. Orders received at the weekend or on public holidays are processed on the next working day.
3. Estimated delivery times
| Destination | Courier | Estimated times |
|---|---|---|
| Italy | GLS / BRT | [X–Y working days] |
| Germany | GLS | [X–Y working days] |
| Austria | GLS | [X–Y working days] |
| Netherlands | GLS | [X–Y working days] |
| Belgium | GLS | [X–Y working days] |
Delivery times are calculated from the date of dispatch. Le Vigne accepts no liability for delays caused by the courier or by events beyond its control.
4. Delivery charges
Delivery charges are calculated automatically at checkout based on the total weight of the order and the delivery address.
[TO BE INSERTED: table showing weight bands and costs by destination]
Le Vigne reserves the right to run promotions in the future offering free or reduced-rate delivery, which will be indicated directly at the checkout stage.
5. Packaging
All products are carefully packaged. Products in the Wine category are dispatched in special reinforced bottle packaging, which is included in the delivery charge.
6. International deliveries
Le Vigne delivers to Italy and the following EU countries (phase 1): Germany, Austria, the Netherlands and Belgium.
For other countries, please contact info@aziendalevigne.com. For shipments outside the EU, any customs duties and import taxes are payable by the recipient.
7. Tracking your parcel
Once the order has been dispatched, the customer receives an email notification containing the tracking number and a link to track the delivery.
8. Damaged or undelivered goods
Damaged products
In the event of products being damaged on delivery:
- Do not refuse the parcel — accept it with a written reservation on the courier’s delivery note (e.g. ‘accepted subject to possible damage’);
- Take photographs of any damaged packaging and products straight away;
- Please contact Le Vigne within [X working days] at info@aziendalevigne.com, attaching the photographs.
Goods not delivered
If your parcel has not been delivered, please contact the courier using the tracking number or email info@aziendalevigne.com for assistance.
9. Delivery address
Please check carefully the delivery address you entered when placing your order. Le Vigne cannot be held responsible for failed deliveries due to incorrect addresses provided by the customer.
10. Contact details
Email: info@aziendalevigne.com
Phone: +39 328 971 0663