Cancellation and Returns Policy
Last updated: 20/06/2026
This page describes the procedures by which the Consumer Customer may exercise their right of withdrawal in respect of purchases made on www.aziendalevigne.com, in accordance with Articles 52 et seq. of the Consumer Code (Legislative Decree 206/2005).
1. Right of withdrawal
Consumer Customers have the right to withdraw from the contract, without having to provide any reason, within 14 days from the day on which they take physical possession of the Products. In the case of an order comprising multiple Products delivered separately, the period begins from receipt of the last Product.
The right of withdrawal is reserved for Consumer Customers and does not apply to B2B Customers, unless otherwise agreed in writing.
2. Exclusions from the right of withdrawal – sealed products
Pursuant to Article 59(e) of the Consumer Code, the right of withdrawal does not apply to sealed goods which are not suitable for return for reasons of hygiene or health protection and which have been opened after delivery.
Wine, extra virgin olive oil, honey and pasta are food products: the right of withdrawal normally applies within the 14-day period, provided that the bottles, containers and packaging are still sealed and in their original condition.
If the Customer breaks the original seal of a Product, the right of withdrawal relating to that Product can no longer be exercised, even if the 14-day period has not yet expired.
This condition applies individually to each Product: in an order containing multiple items, it is possible to return Products that are still sealed even if others have been opened.
3. How to exercise the right of withdrawal
The Customer may exercise the right of withdrawal via:
- The dedicated digital function in the personal area of the Website, under ‘My orders’ → ‘Refund’;
- An email to info@aziendalevigne.com stating the order number, the products for which you wish to withdraw, and your refund details;
- The standard withdrawal form (Annex I, Part B, Consumer Code), available by clicking here.
4. Returning Products
Within 14 days of giving notice of withdrawal, the Products must be returned to the following address:
AZ. AGR. Le Vigne di Pettini Andrea
Località Podere Le Vigne, 39
58033 Montenero d’Orcia (GR)
The Products must be: undamaged and unused; with the original seal intact; complete with packaging, labels and accessories. Le Vigne recommends that glass bottles be properly packaged to prevent damage during return transit.
5. Return costs
The postage costs for returns are to be borne by the Customer, except in cases where the product is non-compliant or where the error is attributable to Le Vigne (see point 7).
6. Refunds
Le Vigne will refund the price paid for the returned Products, including the initial delivery charges (standard rate), within 14 days of notification of withdrawal.
Le Vigne may withhold the refund until the Products have been received or proof of dispatch has been provided.
The refund will be made via the same payment method used for the original order (credit/debit card via Stripe, or bank transfer), at no additional cost to the Customer.
7. Non-compliant or damaged products during dispatch
In the event of a product being damaged in transit, non-compliant or faulty, the Customer must contact info@aziendalevigne.com within 2 (two) days of delivery, providing photographs of the product and the packaging.
In such cases: the exclusions set out in point 2 do not apply; return costs are borne by Le Vigne; Le Vigne will arrange for a replacement or a refund.
8. Wine – Orders based on a quotation
For wine products purchased via a quotation, this Policy applies from the order confirmation, not from the request for a quotation.
9. Contact details
Email: info@aziendalevigne.com
Phone: +39 328 971 0663