{"id":323379,"date":"2026-06-25T17:25:24","date_gmt":"2026-06-25T15:25:24","guid":{"rendered":"https:\/\/www.aziendalevigne.com\/?page_id=323379"},"modified":"2026-10-22T19:21:38","modified_gmt":"2026-10-22T17:21:38","slug":"shipping-and-delivery","status":"publish","type":"page","link":"https:\/\/www.aziendalevigne.com\/en\/shipping-and-delivery\/","title":{"rendered":"Shipping and Delivery"},"content":{"rendered":"<div class=\"lv-legal\">\n<h1>Shipping and Delivery<\/h1>\n<p><span class=\"lv-update\">Last updated: October 2026<\/span><\/p>\n<h2>1. Carriers and shipping methods<\/h2>\n<p>Le Vigne ships orders through the following carriers via the Sendcloud platform:<\/p>\n<ul>\n<li><strong>Poste Italiane<\/strong> \u2014 primary carrier for Italy, Germany, Austria, Netherlands and Belgium<\/li>\n<li><strong>FedEx<\/strong> \u2014 carrier for France<\/li>\n<li><strong>UPS<\/strong> \u2014 alternative carrier for international shipments<\/li>\n<\/ul>\n<p>The choice of carrier is at Le Vigne&#8217;s discretion. Products in the <strong>Wine<\/strong> category are shipped exclusively in <strong>reinforced special packaging<\/strong> for bottles.<\/p>\n<h2>2. Order processing time<\/h2>\n<p>Orders are processed within <strong>2 business days<\/strong> of payment confirmation. For Wine orders placed on a quote basis, processing time starts from the acceptance of the confirmed quote. Orders received on weekends or public holidays are processed on the next business day.<\/p>\n<h2>3. Estimated delivery times<\/h2>\n<table>\n<thead>\n<tr>\n<th>Destination<\/th>\n<th>Carrier<\/th>\n<th>Estimated time<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td data-label=\"Destination\">Italy<\/td>\n<td data-label=\"Carrier\">Poste Italiane<\/td>\n<td data-label=\"Estimated time\">2\u20134 business days<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Destination\">Germany<\/td>\n<td data-label=\"Carrier\">Poste Italiane<\/td>\n<td data-label=\"Estimated time\">4\u20136 business days<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Destination\">Austria<\/td>\n<td data-label=\"Carrier\">Poste Italiane<\/td>\n<td data-label=\"Estimated time\">4\u20136 business days<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Destination\">Netherlands<\/td>\n<td data-label=\"Carrier\">Poste Italiane<\/td>\n<td data-label=\"Estimated time\">4\u20136 business days<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Destination\">Belgium<\/td>\n<td data-label=\"Carrier\">Poste Italiane<\/td>\n<td data-label=\"Estimated time\">4\u20136 business days<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Destination\">France<\/td>\n<td data-label=\"Carrier\">FedEx<\/td>\n<td data-label=\"Estimated time\">3\u20135 business days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Delivery times are calculated from the shipping date. Le Vigne is not responsible for delays caused by the carrier or events beyond its control.<\/p>\n<h2>4. Shipping costs<\/h2>\n<p>Shipping costs are calculated automatically at checkout based on the <strong>total order weight<\/strong> and <strong>destination<\/strong>.<\/p>\n<table>\n<thead>\n<tr>\n<th>Destination<\/th>\n<th>Order weight<\/th>\n<th>Shipping cost<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td rowspan=\"5\" data-label=\"Destination\"><strong>Italy<\/strong><\/td>\n<td data-label=\"Weight\">up to 2 kg<\/td>\n<td data-label=\"Cost\">\u20ac 7.00<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Weight\">2 \u2013 5 kg<\/td>\n<td data-label=\"Cost\">\u20ac 8.00<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Weight\">5 \u2013 10 kg<\/td>\n<td data-label=\"Cost\">\u20ac 10.00<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Weight\">10 \u2013 20 kg<\/td>\n<td data-label=\"Cost\">\u20ac 12.00<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Weight\">20 \u2013 30 kg<\/td>\n<td data-label=\"Cost\">\u20ac 14.50<\/td>\n<\/tr>\n<tr>\n<td rowspan=\"5\" data-label=\"Destination\"><strong>Germany \/ Netherlands<\/strong><\/td>\n<td data-label=\"Weight\">up to 2 kg<\/td>\n<td data-label=\"Cost\">\u20ac 11.00<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Weight\">2 \u2013 5 kg<\/td>\n<td data-label=\"Cost\">\u20ac 13.00<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Weight\">5 \u2013 10 kg<\/td>\n<td data-label=\"Cost\">\u20ac 16.50<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Weight\">10 \u2013 20 kg<\/td>\n<td data-label=\"Cost\">\u20ac 23.00<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Weight\">20 \u2013 25 kg<\/td>\n<td data-label=\"Cost\">\u20ac 29.00<\/td>\n<\/tr>\n<tr>\n<td rowspan=\"5\" data-label=\"Destination\"><strong>Austria \/ Belgium<\/strong><\/td>\n<td data-label=\"Weight\">up to 2 kg<\/td>\n<td data-label=\"Cost\">\u20ac 13.50<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Weight\">2 \u2013 5 kg<\/td>\n<td data-label=\"Cost\">\u20ac 17.00<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Weight\">5 \u2013 10 kg<\/td>\n<td data-label=\"Cost\">\u20ac 20.00<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Weight\">10 \u2013 20 kg<\/td>\n<td data-label=\"Cost\">\u20ac 25.50<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Weight\">20 \u2013 25 kg<\/td>\n<td data-label=\"Cost\">\u20ac 31.50<\/td>\n<\/tr>\n<tr>\n<td rowspan=\"4\" data-label=\"Destination\"><strong>France<\/strong><\/td>\n<td data-label=\"Weight\">up to 5 kg<\/td>\n<td data-label=\"Cost\">\u20ac 17.50<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Weight\">5 \u2013 10 kg<\/td>\n<td data-label=\"Cost\">\u20ac 24.50<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Weight\">10 \u2013 20 kg<\/td>\n<td data-label=\"Cost\">\u20ac 30.00<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Weight\">20 \u2013 25 kg<\/td>\n<td data-label=\"Cost\">\u20ac 36.00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>All prices are exclusive of VAT. Le Vigne reserves the right to offer promotional free or discounted shipping in the future, as indicated directly at checkout.<\/p>\n<h2>5. Packaging<\/h2>\n<p>All products are carefully packaged. Products in the <strong>Wine<\/strong> category are shipped in reinforced special packaging for bottles, included in the shipping cost.<\/p>\n<h2>6. International shipping<\/h2>\n<p>Le Vigne ships to <strong>Italy<\/strong> and the following EU countries: <strong>Germany, Austria, Netherlands, Belgium, France<\/strong>.<\/p>\n<p>For other countries, please contact <a href=\"mailto:info@aziendalevigne.com\">info@aziendalevigne.com<\/a>. For non-EU shipments, any customs duties and import taxes are the responsibility of the recipient.<\/p>\n<h2>7. Shipment tracking<\/h2>\n<p>When your order is shipped, you will receive an <strong>email notification<\/strong> with the tracking number and a link to monitor your delivery.<\/p>\n<h2>8. Damaged or undelivered goods<\/h2>\n<h3>Damaged products<\/h3>\n<p>If products are damaged upon delivery:<\/p>\n<ol>\n<li><strong>Do not refuse the parcel<\/strong> \u2014 accept it with a written reservation on the carrier&#8217;s document (e.g. &#8220;accepted with reservation for possible damage&#8221;);<\/li>\n<li><strong>Photograph<\/strong> the packaging and damaged products immediately;<\/li>\n<li><strong>Contact Le Vigne<\/strong> within <strong>3 business days<\/strong> at <a href=\"mailto:info@aziendalevigne.com\">info@aziendalevigne.com<\/a> with the photographs.<\/li>\n<\/ol>\n<h3>Undelivered goods<\/h3>\n<p>In case of non-delivery, please contact the carrier with your tracking number or write to <a href=\"mailto:info@aziendalevigne.com\">info@aziendalevigne.com<\/a> for assistance.<\/p>\n<h2>9. Shipping address<\/h2>\n<p>Please carefully verify the shipping address entered at the time of order. Le Vigne is not responsible for failed deliveries due to incorrect addresses provided by the customer.<\/p>\n<h2>10. Contact<\/h2>\n<p>Email: <a href=\"mailto:info@aziendalevigne.com\">info@aziendalevigne.com<\/a><br \/>\nPhone: <a href=\"tel:+393289710663\">+39 328 971 0663<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Shipping and Delivery Last updated: October 2026 1. Carriers and shipping methods Le Vigne ships orders through the following carriers via the Sendcloud platform: Poste Italiane \u2014 primary carrier for Italy, Germany, Austria, Netherlands and Belgium FedEx \u2014 carrier for France UPS \u2014 alternative carrier for international shipments The choice of carrier is at Le [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-323379","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.aziendalevigne.com\/en\/wp-json\/wp\/v2\/pages\/323379","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aziendalevigne.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.aziendalevigne.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.aziendalevigne.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aziendalevigne.com\/en\/wp-json\/wp\/v2\/comments?post=323379"}],"version-history":[{"count":4,"href":"https:\/\/www.aziendalevigne.com\/en\/wp-json\/wp\/v2\/pages\/323379\/revisions"}],"predecessor-version":[{"id":342992,"href":"https:\/\/www.aziendalevigne.com\/en\/wp-json\/wp\/v2\/pages\/323379\/revisions\/342992"}],"wp:attachment":[{"href":"https:\/\/www.aziendalevigne.com\/en\/wp-json\/wp\/v2\/media?parent=323379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}